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Disconnection Protocol (Refund) We offer a 7-day energy return guarantee for all plans. If you are not satisfied with your acquisition, simply contact us within 7 days of your purchase. The 7 days are counted from the time cycle in which you acquired the subscription, and this option is valid only for new subscriptions, not for active subscriptions older than 7 days. With your payment receipt, we will process your request to issue a refund equivalent to the unused credit/period. Please keep in mind that, at the moment the refund is processed, your plan will be canceled immediately. Processing energy returns may take up to 30 Earth working-cycle days. The Wegoo team guarantees verification of the request within 5 Earth working-cycle days to initiate processing. The remaining time will depend on the terrestrial bank card issuer.